Shipping Policy

Effective Date: September 2025
Customer Support Email: contact@nownancy.com
Customer Support / WhatsApp: +1 (888) 918-1916
Website: www.nownancy.com

1. About NowNancy.com

NowNancy.com is dedicated to crafting premium, personalized products for the equestrian, golf, yachting, and recreational industries. Every order is produced with exceptional care and precision, ensuring the highest standards of quality and design.

As each product is custom-made to order, our shipping and fulfillment processes are structured to protect the integrity of our craftsmanship and to ensure smooth, reliable delivery.

2. Made-to-Order Production

Most NowNancy products are created on demand, specifically for each customer.

Production Timelines:

Custom products: 7–21 business days (varies by product type)
Personalized items (embroidery, engraving): +3–5 business days
In-stock items: 1–3 business days for processing

Production begins only after full payment is received and approved. Once production has started, orders cannot be modified or cancelled.

3. Shipping Partners and Methods

NowNancy.com ships via trusted carriers, including:

FedEx
UPS
USPS (for select domestic deliveries)
DHL Express (for international shipments)

All shipments are traceable, and tracking details are provided upon dispatch. Once a package leaves our facility, it is the responsibility of the carrier to deliver it safely and on time.

4. Shipping Costs

Shipping rates are calculated at checkout based on destination, order weight, and delivery method.

Key Points:

Shipping costs are non-refundable.
Additional charges may apply for remote areas or oversized items.
Customers are responsible for all import duties, customs fees, and taxes for international orders.

Complimentary Shipping:

Free domestic standard shipping on orders over $150
Free international shipping on orders over $300 (select countries)

5. Domestic Shipping (United States)

Standard Shipping:

Estimated delivery: 5–7 business days
Tracking included

Expedited Shipping:

Estimated delivery: 2–3 business days
Additional fees apply

Express Shipping:

Estimated delivery: 1–2 business days
Available upon request for select items

Delivery times are estimates and not guaranteed. Once shipped, delivery schedules are outside NowNancy’s control.

6. International Shipping

NowNancy.com ships worldwide to most destinations.

International Express:

Delivery in approximately 3–7 business days

International Standard:

Delivery in approximately 7–21 business days

International orders may experience customs delays beyond NowNancy’s control. Duties, taxes, and import fees are the sole responsibility of the recipient. Refusal to pay customs charges will result in the package being returned or abandoned, and no refund will be issued.

7. Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.

Tracking updates are provided directly through the carrier’s website. NowNancy.com is not responsible for delayed tracking updates, carrier errors, or missed delivery scans.

8. Address Accuracy and Delivery Responsibility

It is the customer’s responsibility to ensure the accuracy of shipping details entered during checkout.

NowNancy is not responsible for:

Packages lost or delayed due to incorrect or incomplete addresses
Delivery issues caused by customer absence or refusal of delivery
Re-shipment costs for returned or unclaimed packages

If a shipment is returned to NowNancy due to address errors or failed delivery attempts, reshipping fees will apply. Refunds will not be issued for undeliverable or refused packages.

9. Delivery and Signature Requirements

For security reasons and product protection:

Orders over $500 require a signature upon delivery
High-value or customized items may require delivery confirmation
If no one is available to sign, the carrier will attempt redelivery or hold the package for pickup

NowNancy is not responsible for packages after confirmed delivery by the carrier.

10. Shipping Delays

While NowNancy works closely with our shipping partners, we cannot guarantee delivery times once a package is in transit.

Possible causes of delay include:

Weather or natural events
Customs clearance procedures
Carrier disruptions or strikes
Global or regional emergencies

Delays due to these factors do not qualify for refunds or order cancellations.

11. Damaged or Lost Packages

All orders are carefully packed and inspected prior to shipment.

If your package arrives damaged:

Notify us within 48 hours of delivery
Include photos of the damaged packaging and product
Send your order number and details to contact@nownancy.com

After review, NowNancy may replace or repair the item at its discretion.

Lost packages:
If a package is marked as delivered but cannot be located, customers must file a claim directly with the carrier. NowNancy will assist where possible but cannot guarantee carrier reimbursement.

12. Non-Delivery, Returns, and Refusals

If a package is returned to NowNancy due to:

Incorrect or incomplete address
Refused delivery
Unclaimed shipment

NowNancy will hold the item for 30 days. After that period, the product will be considered abandoned and no refund will be issued.

Re-shipment can be arranged upon payment of additional shipping fees.

13. Peak Season and Holiday Shipping

During busy periods (e.g., holidays, special promotions), processing and delivery times may be extended.

Customers are encouraged to place orders early to ensure timely arrival. NowNancy does not guarantee delivery by specific dates unless expressly stated in writing.

14. Liability Disclaimer

Once a package leaves our facility and is accepted by the carrier, NowNancy is not liable for:

Shipping delays
Lost, stolen, or misdelivered packages
Weather or customs-related disruptions
Delivery issues beyond our control

All risk passes to the customer at the time of carrier acceptance.

15. Sustainability and Packaging

NowNancy supports sustainable and responsible shipping practices.
We use recyclable or reusable packaging whenever possible and strive to minimize environmental impact through efficient logistics and reduced waste.

16. Contact Information

For any shipping-related concerns or assistance, please contact:
📧 Email: contact@nownancy.com
📞 Phone/WhatsApp: +1 (888) 918-1916

Business Hours:
Monday – Friday: 9 AM – 6 PM EST
Saturday: Closed
Sunday: Closed

17. Our Commitment

At NowNancy, we treat every shipment as a continuation of our craftsmanship — from design to delivery. While delivery times and carrier performance are outside our control, our commitment to product quality, communication, and customer care remains absolute.

By placing an order with NowNancy.com, you acknowledge and agree to this Shipping Policy.

Effective Date: September 2025
This Shipping Policy may be updated periodically. Please refer to www.nownancy.com for the most current version.